Terms of Service

Agreement to Terms

Welcome to our Terms of Service. By accessing or using our couch removal services, website, or any related services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use our Services.

These Terms constitute a legally binding agreement between you and our company. Please read them carefully before using our Services.

These Terms should be read in conjunction with our Privacy Policy, which explains how we collect, use, and protect your personal information.

Eligibility

To use our Services, you must:

• Be at least 18 years of age or the legal age of majority in your jurisdiction
• Have the legal capacity to enter into binding contracts
• Not be barred from using our Services under applicable law
• Provide accurate, current, and complete information when creating an account or booking services

Services Description

We provide professional couch removal and furniture disposal services. Our Services include:

• Pick-up and removal of couches, sofas, and related furniture items
• Transportation and disposal or donation of removed items
• Online booking and scheduling system
• Customer support and service coordination

We reserve the right to refuse service or cancel bookings at our discretion, including but not limited to situations where items are hazardous, excessively heavy, or not as described during booking.

Booking and Scheduling

Booking Process

When you book our Services, you agree to:

• Provide accurate information about the items to be removed
• Provide accurate service location and access information
• Select an available time slot for service
• Review and accept the quoted price

Confirmation

Upon successful booking, you will receive a confirmation email with service details. This confirmation does not guarantee service completion but confirms your scheduled appointment.

Cancellations and Rescheduling

You may cancel or reschedule your booking:

• Free cancellation if done at least 24 hours before scheduled service
• Cancellations within 24 hours may incur a cancellation fee
• No-shows or same-day cancellations will be charged the full service fee
• We reserve the right to cancel or reschedule appointments due to weather, emergencies, or operational reasons

SMS Text Message Communications

SMS Program Description

By providing your mobile phone number and opting in to receive SMS text messages, you consent to receive text messages from us for the following purposes:

• Service booking confirmations and updates
• Appointment reminders and scheduling notifications
• Follow-up communications after you have filled out a form on our website
• Follow-up communications after you have interacted with our AI chatbot
• Customer support and service-related inquiries
• Important service announcements and updates

Your consent to receive SMS messages is not a condition of purchasing or using our services. You may still use our services without opting in to SMS communications.

Message Frequency

Message frequency varies based on your interaction with our services. You may receive messages related to your bookings, appointments, and customer service inquiries. We will not send excessive or unsolicited messages.

Opt-Out Instructions

You can opt-out of receiving SMS messages at any time by:

• Replying STOP to any text message you receive from us
• Sending an email to info@support.procouchremoval.com with your phone number and request to unsubscribe
• Contacting us at 1-248-574-8422 and requesting to opt-out

After you opt-out, you will receive one final confirmation message confirming your unsubscription. You will no longer receive SMS messages from us unless you opt-in again.

Help and Support

For help with SMS messages, reply HELP to any message or contact us at info@support.procouchremoval.com or 1-248-574-8422.

Message and Data Rates

Standard message and data rates may apply according to your mobile carrier's plan. You are responsible for any charges incurred from your mobile carrier for receiving SMS messages from us. The number of messages you receive will depend on your use of our services. Please check with your mobile carrier for details about your messaging plan and any applicable charges.

Carrier and Service Availability

SMS messages are supported on all major U.S. mobile carriers. However, we cannot guarantee message delivery or availability through all carriers at all times. Service availability may vary by carrier and location.

Carrier Liability Disclaimer

Mobile carriers are not liable for delayed or undelivered messages. We are not responsible for any delays, failures, or errors in message delivery caused by your mobile carrier or network service. Your mobile carrier's terms and conditions, privacy policies, and other policies apply to your use of SMS services. We have no control over and assume no responsibility for the actions, products, services, or content of your mobile carrier.

You acknowledge that message delivery may be affected by factors outside our control, including but not limited to network congestion, technical failures, service outages, or carrier restrictions.

Pricing and Payment

Pricing

Our pricing is based on factors including item size, quantity, location, and accessibility. Prices quoted during booking are estimates based on the information you provide. Final pricing may be adjusted if:

• Items are larger or more numerous than described
• Access to the location is more difficult than anticipated
• Additional services are required
• Hazardous materials or prohibited items are present

Payment Terms

Payment terms include:

• Payment may be required at time of booking or upon service completion
• We accept major credit cards, debit cards, and other specified payment methods
• All payments are processed securely through third-party payment processors
• You authorize us to charge your payment method for all fees incurred

Refunds

Refunds are provided at our discretion. Eligible refunds may include cancellations made more than 24 hours in advance or service failures on our part. Refunds are typically processed within 5-10 business days.

Customer Responsibilities

As a customer, you agree to:

• Provide accurate and complete information about items to be removed
• Ensure safe and reasonable access to the service location
• Be present or have an authorized representative present during service
• Remove all personal belongings from furniture before service
• Notify us of any hazardous materials or special circumstances
• Comply with all applicable laws and regulations
• Treat our team members with respect and professionalism
• Not interfere with our team's performance of services

Prohibited Items

We do not remove or handle:

• Hazardous materials (chemicals, asbestos, lead paint, etc.)
• Biohazardous waste or contaminated items
• Firearms, ammunition, or explosives
• Items infested with pests or insects
• Stolen property or items of questionable origin
• Items that require specialized disposal by law

Liability and Insurance

Our Liability

We maintain appropriate insurance coverage and take reasonable care when providing our Services. However, our liability is limited as follows:

• We are not liable for pre-existing damage to items being removed
• We are not responsible for damage to walls, doors, or property that results from normal and careful removal of oversized items
• Claims for damage must be reported within 48 hours of service completion
• Our maximum liability is limited to the service fee paid

Your Liability

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your breach of these Terms, your negligence, or your misrepresentation of items or service requirements.

Disclaimers

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not guarantee that our Services will be uninterrupted, timely, secure, or error-free. We do not guarantee specific disposal or donation outcomes for removed items.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.

Intellectual Property

All content on our website and in our Services, including text, graphics, logos, images, and software, is our property or that of our licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, distribute, modify, or create derivative works of our content without our express written permission.

User Accounts

If you create an account with us:

• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized use
• We reserve the right to suspend or terminate accounts that violate these Terms
• You may not transfer your account to another person

Dispute Resolution

Informal Resolution

If you have a dispute with us, you agree to first contact us to attempt to resolve the dispute informally. We will work with you in good faith to reach a fair resolution.

Arbitration

If we cannot resolve a dispute informally, you agree that any dispute will be resolved through binding arbitration rather than in court, except that you may assert claims in small claims court if your claims qualify.

Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which our company is registered, without regard to its conflict of law provisions.

Changes to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by updating the "Last Updated" date and may provide additional notice. Your continued use of our Services after changes become effective constitutes acceptance of the updated Terms.

Termination

We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, your right to use our Services will immediately cease.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and us regarding our Services and supersede all prior agreements and understandings.

Contact Us

If you have questions about these Terms of Service, please contact us: