Privacy Policy

Introduction

Welcome to our Privacy Policy. Your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our couch removal services, visit our website, or interact with us in any way.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

This Privacy Policy should be read in conjunction with our Terms of Service, which govern your use of our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Book a couch removal service
• Create an account on our website
• Fill out a contact form
• Subscribe to our newsletter
• Request a quote or customer support
• Participate in surveys or promotions
• Opt-in to receive SMS text messages from us

This information may include:

• Full name
• Email address
• Phone number
• Mailing address and service location
• Payment information (processed securely through third-party payment processors)
• Service details and preferences

SMS Opt-In and Mobile Information

If you provide us with your mobile phone number and opt-in to receive SMS text messages:

• We collect your mobile phone number for the purpose of sending you service-related text messages
• Your consent to receive SMS messages is voluntary and not required to use our services
• We use your mobile number to send booking confirmations, service reminders, and customer support messages
• You can opt-out of SMS messages at any time by replying STOP to any message or contacting us
• We do not sell or share your mobile phone number for marketing purposes with third parties

By opting in to receive SMS messages, you acknowledge that message and data rates may apply according to your carrier's plan, and you are responsible for these charges.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing actions:

• IP address
• Browser type and version
• Operating system
• Pages viewed and time spent on pages
• Referring website addresses
• Date and time of visits
• Device identifiers
• Geolocation data (with your permission)

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior. For more details, please see our Cookie Policy.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, operating, and maintaining our services
• Processing your bookings and payments
• Communicating with you about your service appointments
• Sending you service updates, confirmations, and reminders
• Responding to your inquiries and providing customer support
• Improving and personalizing your experience
• Analyzing website usage and trends
• Detecting and preventing fraud and security threats
• Complying with legal obligations
• Sending marketing communications (with your consent)
• Conducting research and development
• Enforcing our Terms of Service

How We Share Your Information

We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• Booking and scheduling platforms
• Email service providers
• SMS messaging service providers
• Analytics providers
• Customer support tools
• Cloud hosting services

Mobile Information Sharing

Regarding your mobile phone number and SMS communications:

• We do not sell, rent, or trade your mobile phone number to third parties for their marketing purposes
• We may share your mobile number with SMS service providers solely to deliver messages you have requested or authorized
• These service providers are contractually obligated to keep your information confidential and use it only for providing SMS services on our behalf
• Your mobile carrier may have access to your SMS communications as part of their service delivery, subject to their own privacy policies
• We do not control and are not responsible for how mobile carriers handle your information

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government agencies).

Protection of Rights

We may disclose your information to protect and defend our rights, property, or safety, or the rights, property, or safety of our users or others.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Secure server infrastructure
• Access controls and authentication procedures
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your information in a portable format
• Opt-out: Opt-out of marketing communications
• Restriction: Request restriction of processing your information
• Objection: Object to our processing of your information

To exercise these rights, please contact us at info@support.procouchremoval.com. We will respond to your request within a reasonable timeframe as required by applicable law.

California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising your CCPA rights

We do not sell your personal information to third parties. To exercise your CCPA rights, please contact us at info@support.procouchremoval.com.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party sites you visit.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our services, you consent to the transfer of your information to our facilities and to third-party service providers with whom we share it as described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: